Covid-19 Support

Last Updated: 8 April 2020

Dear Valued Customers,

In light of the Movement Control Order ("MCO"), announced by the Prime Minister of Malaysia on 16 March 2020, as ELK-Desa is not considered an essential financial services provider, we will have to adhere to the MCO and continue to close all our operating units (including our HP Careline) until 14 April 2020 or any further extension thereafter.

To make it convenient for you, we are setting up this dedicated information page for you to stay updated on all operational matters.

1. What are your operating hours during the MCO?

As we are not an essential financial services provider, we have to adhere to the MCO and all our offices will be closed during the MCO. Our office premises will resume after the MCO is lifted.


2. Is your HP Careline operating during the MCO?

In line with the MCO imposed by the Government, the HP Careline is NOT operating. If you have any enquiries, you may continue to email us at hpcareline@elk-desa.com.my. We will respond to you as soon as practicable after the MCO is lifted when our office premises resume.

Alternatively, you may also try our newly set up Auto Chatbot via WhatsApp to find key information that may be relevant to you. WhatsApp us https://wa.me/60123828852


3. Can I update my personal information?

You may email us at hpcareline@elk-desa.com.my, specifying your vehicle number. We will respond to you as soon as practicable after the MCO is lifted when our office premises resume.


4. How do I renew my insurance and road tax during the MCO?

Renewal of insurance and road tax at our office is only possible after the MCO is lifted.


1. How do I make my monthly installment payments to ELK-Desa during the MCO?

The following are our official off-site payment channels. For your safety and convenience amidst the Covid-19 situation, we highly recommend that you use these channels.



Banks Payment Channels Remark
Maybank Bill Payment
Cash Deposit Terminal
A Transaction PIN will be sent to eligible customers every 1st and 5th of the month
Public Bank Bill Payment
ATM
Cash Deposit Terminal
PBe Online Banking
A Transaction PIN will be sent to eligible customers every 1st and 5th of the month


For eligible customers, as usual, the Transaction PIN for April 2020 has been automatically sent via SMS to your registered mobile phone number on 1 April 2020 and 5 April 2020.

You can be assured that the banks will notify us regarding your payment on the next working day. We will update our system and send you an SMS confirmation within 3 working days.

All transaction fees will be waived until further notice.


2. I did not receive the Transaction PIN, what should I do?

For customers who have not received the Transaction PIN, we have set up a Temporary Alternative Payment Channel. Please WhatsApp our temporary Auto Chatbot at https://wa.me/60123828852.


1. Does ELK-Desa offer a 6 months automatic moratorium announced by Bank Negara Malaysia ("BNM") on 25 March 2020?

The 6 months automatic moratorium announced by BNM does not apply to ELK-Desa. For clarity, BNM has issued a FAQ to explain that the automatic moratorium is not applicable to non-bank lenders or credit providers that are not regulated by BNM. You may refer to BNM's FAQ Question 11 at this link (FAQ on Measures to Assist Individuals, SMEs and Corporates Affected by COVID-19).


2. I am badly affected by the Covid-19 and MCO, what should I do in terms of my existing obligations with ELK-Desa?

We recognise that some of our customers are facing challenging times as a result of the MCO. As every situation is different, we will assist our customers on a case-to-case basis.

If you have any special requests regarding your monthly installment payments, please fill up a request form using this link https://forms.gle/HQ34y3MAZhygfFYV7. If you have problems accessing the special request form, you may also come to our office premises 7 days after the MCO is lifted.

The special request will be available from now till 1 June 2020. Just like how we have assisted you in all our years of service, we will try our best to offer our help to customers in need.

In addition, all overdue interest will be waived from 18 March 2020 to 31 May 2020.


1. Since your office premises are not open and your HP Careline is not operating, what should I do if I have other enquiries?

Please continue to send any other enquiries to hpcareline@elk-desa.com.my. Although we are not able to respond to you individually during the MCO, we will try our best to address all critical issues via our official announcements at this website (www.homerkiana.com/covid-19) or our WhatsApp Auto Chatbot (https://wa.me/60123828852).


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